Refunds and cancellation
AI Coach subscriptions can be managed through the billing portal. This policy explains renewal, cancellation and refund requests.
StudyForA is an independent learning service. It is not an exam board, school, university or official score provider.
Trials and renewals
If a free trial is offered, its duration and the first charge date are shown before checkout. Unless you cancel before the trial ends, the subscription automatically becomes paid and then renews at the displayed interval.
Trials may be limited to one per learner or payment method to prevent misuse.
How to cancel
Sign in, open the AI Coach plan area and choose Manage AI Coach plan to open the secure billing portal for your subscription. Cancel before your next renewal date to avoid the next charge.
Cancellation stops future renewal but normally keeps paid access active until the end of the current billing period. Deleting the app or simply not using the service does not cancel a subscription.
Refund requests
Except where applicable law gives you a refund or cancellation right, subscription payments are generally non-refundable once a billing period has started. We will review duplicate charges, unauthorised payments, confirmed billing errors and material service failures fairly.
Send a request promptly with the account email, charge date and reason. Do not send card numbers. If a refund is approved, it is returned to the original payment method; bank processing times vary.
Consumer rights
This policy does not limit mandatory consumer rights in your country. Where local law provides a cooling-off period or other remedy, that right applies even if the general policy above is more limited.
Contact
Questions and requests can be sent to support@studyfora.com. Include the email address used for your account, but never send your password or payment-card details.